Buffering Advice
Having other apps like hulu or netflix work does not mean the issue is with our service and not your equipment/internet. Paying for high speed internet and actually testing to see what your device is getting are 2 different things. You want to be sure you are actually getting 25+ download speeds for each device that's connected to your internet. Even if you are but your paying for say 100 and only getting 25, there is a problem and you should contact your internet service provider. Our app has is a speed test under settings you can use to to see what you are getting. If your using the modem/router given to you by your internet provider then you for sure are not getting the best results. Routers themselves can make a big difference. You want to make sure you get/have a robust router. Choosing between the 2.4 and 5 ghz bands on your wireless router can make a difference. 5 is generally faster but 2.4 is generally more stable. Try them both and see what works for you. If your on 5 and having issues, switch to 2.4 and vice versa. If your router doesn't have dual bands then it may be time to upgrade. Please never use an all in one device that is a modem and wireless router. Make sure you have a separate modem and router. The all in ones are generally junk. You should be rebooting your modem/router weekly to keep it in good working order. Reboot by unplugging them from the wall and wait 5-10 minutes before plugging them back in. This reset can help with the buffering. If possible, hardwire your device to the router. That is, connect it directly to your modem or router with an ethernet cable so it is directly connected to the internet and doesn't use wifi. This will eliminate any/all issues related to wifi. Even amazon makes an ethernet adapter for firesticks because they know wifi can have/cause issues. Having an older device means processing power and chips are outdated and can be causing buffering. Things get better and require more to work efficiently. You wouldn't use that laptop from the 90’s to run a brand new video game. What video player you use can have an effect as well. Using a different player such as mx player or vlc can help with buffering. Changing the stream format to HLS and the player settings to NATIVE or HARDWARE " if your app has those options " will also help reduce buffering. If your using a firestick, make sure your using the hdmi extender. Having the stick hidden by the tv or furniture not only will cause interference with the wifi but can overheat the device ( especially since they never turn off ) and damage the wifi chips inside. Other devices near your firestick like security cameras can cause interference as well. Regularly delete apps not used and clear cache on apps you keep. A device that is near full on its resources will bog down and run slow. On a firestick, go to settings, applications, manage installed apps and then go down the list and delete ones you don't need and the ones you don't delete, click on them and go down and select clear cache. No service is perfect BUT the majority of buffering you experience is not due to the service itself. If its working great for 95% of the users and only 5% have issues its clearly not the service.
